This policy explains when, why, and how we collect personal information from the people who visit our website, sign up, purchase any of our services, or request or contact us in any other manner. The policy also details the conditions under which we may disclose the information to others and how we keep it secure.
We will never sell your data,
We will never share your data for marketing to any third parties,
We will always keep your personal data secure by using strong encryption, abiding by data protection rules, and implementing good security practices,
We will never send you direct email marketing without your consent, our newsletter requires you to explicitly opt-in, you can opt-out at any time using the unsubscribe link contained within the email.
If you are ever concerned or have questions about how your personal data is collected or used, please contact us at email@example.com.
2. About us
The Pressjitsu brand is managed by Rackly OÜ (LLC) which is registered at the following address:
Turu 35a, first floor
Registry code: 14992548
For the purpose of the GDPR (General Data Protection Regulation), the data controller is Rackly OÜ, a company registered in Estonia under company number 14992548 and with a registered office at Turu 35a, first floor, 50106 Tartu, Estonia.
3. When we collect your personal data
We may collect data about you in the following ways:
By filling in forms on our website including information provided at the time of registering to use our website, subscribing to any of our services, posting material, or requesting further services.
We may also ask you for information when you enter a competition or promotion sponsored by us or if you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions carried out through our website and of the fulfillment of your orders.
Visiting our sites, including, but not limited to, traffic data, location data, and other communication data required for our own security, diagnostics, authentication, and billing.
4. What personal data we collect
If you are simply viewing our website then we will collect the following information within our logs:
- IP Address (See cookies and IP addresses).
If you sign up to use our services we will then collect the following information:
- Email address,
- (Company) name,
- ZIP code,
- VAT number,
- IP address,
- Payment details.
While not actively collected we may store any other personal information that you may disclose within live chat, tickets, forms, or emails.
5. Cookies and IP addresses
We collect IP address information for security (DDoS prevention, anti-hacking, and fraud prevention), diagnostics, and statistical analysis of traffic used for improvements to the performance and usability of our services, for GDPR purposes we collect this information under legitimate interest.
6. Where we store and process your personal data
Some of the data that we collect from you may be stored in the USA or elsewhere outside the European Economic Area (EEA) and it may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details, and the provision of support services.
By the continued use of our website or by signing up with our service, you agree to the processing of this data outside of the EEA.
7. How we protect your personal data
We treat all data with the utmost care and take appropriate steps in compliance with data protection regulations to ensure it is kept safe.
- All data we collect is done so over encrypted connections (https),
- All data is stored behind state-of-the-art firewalls managed by our security team,
- All systems storing personal data have access logging,
- All passwords are encoded at rest,
- All systems are subject to regular penetration testing and are monitored for vulnerabilities and attacks.
8. How we use your personal data
We use information held about you in the following ways:
- To verify your identity,
- To provide you with the products and services you have purchased from us,
- To carry out our obligations arising from any contracts entered into between you and us,
- To ensure that content from our site is presented in the most effective manner for your device,
- To respond to queries,
- To provide you with information, products, or services that you request from us where you have consented to be contacted,
- To notify you about changes to our services,
- To send you marketing emails where you have given explicit consent,
- To display personalized ads from us,
- To prevent fraud,
- To detect, prevent, and diagnose potential security breaches.
9. Legal basis for the collection and processing
Data protection law sets out the conditions under which personal data can be collected and which we use as the basis for collection and processing, these include:
When you purchase a service, we need to collect personal data to fulfill our legal contractual obligation, for example: so we can manage and invoice your account and contact you for technical support purposes.
The law requires we collect and process data for certain purposes such as for keeping financial records (i.e. invoicing) and that we can comply with law enforcement requests for data.
We collect data under legitimate interest in a way that is reasonably expected as part of the day-to-day running of our business. For example, we collect and log IP addresses for fraud protection and security as well as analysis of our site usage.
In certain cases, we may collect and process your data with your consent, for example, for our newsletter emails. Consent to receive these can be withdrawn at any time.
10. How long we keep personal data
Your data will be kept until it is no longer required for the purpose of its collection.
At the end of the retention period, the data will either be deleted or anonymized so it can no longer be linked back to an individual.
Personal data linked to purchases or any other financial transaction are kept for a minimum of 7 years as required by Estonian law to retain financial data.
11. Who we share personal data with
Like many websites, we use a number of third-party services for functionality such as payment processing and content delivery. The following is a list of companies we share data with on a day-to-day basis. This list does not include services we share anonymous data with or that provide services on an ad-hoc basis such as IT contractors. All the suppliers below have been carefully selected to ensure they provide suitable protections under GDPR.
Amazon Web Services (AWS)
We use AWS for hosting our infrastructure, APIs, as well as all the rest of our data and your websites with all their data. All data that you enter on any part of our website or with regards to or on your own websites, will be stored on AWS servers, some of which might be outside of the EEA. All data on AWS servers is controlled by us.
By the continued use of our services you agree to having your data stored and processed on AWS servers, some of which might be outside of the EEA.
We use Linode for hosting the pressjitsu.com website. Data that we collect on this website is stored on Linode servers, some of which might be outside of the EEA. All data on Linode servers is controlled by us.
By the continued use of our services you agree to having your data stored and processed on Linode servers, some of which might be outside of the EEA.
We use the Amazon CloudFront content delivery network, offered by AWS for content-caching purposes. Any content on our website as well as any content on your websites can be cached on any of CloudFront’s servers, making it more locally available to your End Users. If any of your personal details are included in the content of your website, they might be stored on Cloudfront’s servers. All data on Amazon CloudFront servers is controlled by us.
Help Scout provides our live chat service available on our website. If you contact us by live chat your conversation will be recorded and archived on Help Scout’s servers. These archives may include personal information that you may have disclosed during a conversation. Any data stored on Help Scout’s servers is controlled by us.
Please note: if your conversation requires further action, for example if it is a technical support query, then your live chat transcript maybe copied to our ticketing system for future reference.
Stripe is used for providing secure credit and debit card processing services. If you choose to pay by this method then your card details, name, address, and email will be transmitted to Stripe securely for the processing of the payment and for fraud prevention.
If you choose to store your card details then these will be saved alongside your name, address, and email on Stripe’s servers.
We use Google Workspace for part of our internal communication, document storage, email, and collaboration. In some instances your personal data may be stored on Google servers, for example for support ticket purposes. Any data stored there is controlled by us.
We use Slack for internal communication. In some instances, your personal data may be stored on Slack servers, for example, for the purposes of solving support tickets. Any data stored there is controlled by us.
We use Pingdom, provided by SolarWinds, for measuring parameters like page speed and uptime of all the websites hosted on our platform. We might share data, for example, your IP address and domain name, with Pingdom in order to measure such parameters. Any data stored on Pingdom’s servers is controlled by us.
We use the Tune Partner Marketing Platform to manage our Affiliate Program. If you’re participating in our Affiliate Program, we will share with Tune your name, email, and company information when creating a Tune account for you. By submitting your application for the Affiliate Program, you are giving your consent to us for sharing the necessary personal data with Tune. Your account data that is stored on Tune’s servers is controlled by you.
12. Ads and remarketing
We use Google Ads remarketing services on our blog and forum to display our ads on third party websites (including Google) to previous visitors of those pages, this is done in the form of a cookie that contains anonymous data regarding your visit.
If you have a google account you can opt-out of receiving these ads here http://www.google.com/settings/ads
Google are also a member of the NAI (Network Advertising Initiative), you can also use their site to opt out here http://www.networkadvertising.org/managing/opt_out.asp
13. Google Analytics
Like many websites we use Google Analytics to collect anonymous data about the users of our sites such as how often they visit, what pages they visit, what time they visit, how long the stay and what country they are visiting from.
This data is collected using cookies and from your IP address, the resulting statistics are used for the following purposes:
- Improving website usability,
- Tracking the success of marketing campaigns,
- Pattern analysis.
You can prevent Google Analytics from collecting this information by installing the google opt-out browser addon: https://tools.google.com/dlpage/gaoptout
To learn how Google uses data collected from our own and partner sites please see the following link: https://policies.google.com/technologies/partner-sites
14. Newsletter and marketing emails
All our marketing emails are opt-in, we will never sell on your details or pass them on to third parties for marketing purposes. If you have opted in to receive these then you can opt out at any time.
If you have received an email and would like to opt out you can so do by:
- Clicking on the unsubscribe link located in the email footer,
- By contacting our customer support through live chat, email ticket, or contact form.
15. Disclosure of your personal information
We may disclose your personal information to any employee of our organization in case of legitimate interest.
We may disclose your personal information to third parties:
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
16. External links
Our site may, from time to time, contain links to and from the websites of our partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
17. Your rights under GDPR
Under GDPR (General Data Protection Regulation) you have a number of rights relating to your personal data, these came into force on the 25th May 2018, for further information please see https://gdpr.eu
Right to Restrict Processing
You have the right to request we restrict processing of your personal data where there is no legitimate interest for us to do so:
- Where the accuracy of the personal data is contested, to restrict the processing until such time as the accuracy has been sufficiently verified,
- Where you object to the processing (See Right to Object), and where we are considering whether there are legitimate grounds to override the request,
- When processing is unlawful and you oppose erasure and request restriction instead,
- If we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.
You can exercise the right at any time by contacting our team (see Contacting Us).
Right of Access (Access to Information)
The GDPR gives you the right to access information held about you.
You can exercise this right by contacting us (see Contacting Us).
We are required to verify your identify before processing any Right to Access request, once verified the data shall be provided within 28 days.
The data shall be provided free of charge however an admin fee may be applied where a request is manifestly unfounded or excessive, particularly if it is repetitive.
Right to Erasure (Also known as the right to be forgotten)
As an individual you have the right to request the erasure of any data we hold on you, this is not an absolute right, for example it does not override our requirement under Estonian law to keep financial data such as invoice information.
You can make a request where your personal data is no longer necessary in relation to the purpose for which it was originally collected/processed, for example if you cancel all services you have with us.
To make a Right to Erasure request please contact our customer services team (see Contacting Us).
Right to Rectification
The GDPR provides the right to have any personal data rectified that may be incorrect or incomplete.
Customers can update their own personal details via the client area however if this is not sufficient please contact our customer services team (See contacting Us).
Right to Object
You have the right to object to the processing of your personal data where there is no legitimate or lawful reason to do so.
To make a Right to Object request please contact our customer services team (see Contacting Us).
19. Contacting us
- Existing customers can contact us through live chat or by creating a ticket through their client area,
- Email us at firstname.lastname@example.org,
- Or write to us at: Rackly OÜ, Turu 35a, First floor, 50106 Tartu, Estonia.
20. Contacting the regulator
While we will make every attempt to rectify any situation, where you feel your data has not been handled appropriately you have the right to contact the regulator. In this case, the regulator is the Data Protection Inspectorate (DPI).
You can contact them through post:
Estonian Data Protection Inspectorate
39 Tatari Street
Or by telephone or email:
+372 627 4135